Tuesday, October 27, 2015

Vacation Rental Owners Blog

Vacation Rental Owners Blog

Link to Vacation Rental Owners Blog |

Reservations just got a lot more powerful (our best release ever!)

Posted: 26 Oct 2015 09:12 AM PDT

Hey everyone!  We sent out an email to customers last week on some amazing new features, so I thought I’d post on the blog to share with our other followers.

Here’s the email:Renter Booking Page

 

Hey all,

Just a quick note to let you know about some REALLY powerful stuff we released last week.  Possibly the best improvements to our product that we’ve released to date.

MyVR is quickly becoming the most powerful reservation software in the vacation rental industry, allowing you to automate your operations and make fewer errors (like expensive double bookings or lost payments).

As you may recall, we had already invested significantly in our reservations software, with pretty major improvements launching earlier this year in July andSeptember.  Last week’s is even more powerful.  Watch Markus’ short video on our latest improvement, Booking Policies, and you’ll see why that’s the case!

With last week’s release, we created a way for you to set up a default Booking Policy, which represents the way you typically like to configure bookings.  A Booking Policy can be applied to instant bookings from your website or integrated channels, and can also be used as the ‘starting point’ for any manual quotes you send, so that you don’t need to configure each one individually (you can still modify any quote from your default settings before sending).

A Booking Policy will define things such as:

  • the refund/cancellation policy you typically use (now with the ability to custom build your own!)
  • the payment schedule you typically use (now with the ability to custom build your own!)
  • whether or not to allow the renter to agree to terms online, and if so, which contract to use
  • whether or not to accept online payments, and if so, which merchant account to use
  • whether or not you want to automatically process future payments on their due date, or have the renter send them manually
  • the quote expiration period applied to each quote, if any
  • whether to automatically accept instant bookings, or hold them for manual review and approval
  • whether or not to block off the dates when you get an instant booking request
  • whether or not to collect the renter’s mailing address during the booking process
  • when to move a booking to a final ‘reserved state’ (e.g. contract signed, first payment made, payment made in full)
  • and much more!!

Everything you set up in a Booking Policy becomes your default. You can set up a Booking Policy to apply across many properties, and you can set up several Booking Policies and assign them to properties or property groups as you see fit.

Want to learn more?  Please check out the following:

Stay tuned for upgrades to our automated communications and a relaunching of our channel management in the coming weeks.

Thanks!
Jonathan

p.s. Send me your feedback after you’ve reviewed our latest release.  What are we missing in our reservations product?  Please use the “Suggestions” tab at the bottom of your screen when you are logged into your MyVR dashboard.

Wednesday, October 14, 2015

Vacation Rental Owners Blog

Vacation Rental Owners Blog

Link to Vacation Rental Owners Blog |

5 Reasons to Build A Great Vacation Rental Website (and SEO Isn’t One of Them)

Posted: 14 Oct 2015 05:30 AM PDT

work space

People are often surprised when I say they need to stop stressing out about search engine optimization (SEO) because it may not even be right for their vacation rental marketing strategy. "Jonathan, don't you guys offer websites? Why would you tell people not to do SEO?"

It's true that MyVR offers powerful vacation rental property management software, and it's true that websites are one of the key features. However, we'd much rather customers have a clear sense of what their strategy is before starting a website; the entire approach to your website could radically change depending on your purpose.

There are plenty of very good reasons to have a website even if SEO isn't a core part of your strategy. Here are five of them.

1. Improve your conversion rate on inquiries from listing sites

Listing sites are a teaser for you rental property; you can bet that a good number of people will check out your website before they decide to book—even if you have a knock-out listing. Why?

  • They want to know your vacation rental is legitimate. There are plenty of scams out there, and a professional web presence makes it easy for people to find more proof that your rental is ready and waiting.
  • They want to learn more about your property. Listing sites help you get noticed, but locked into their uniform formatting it's hard for your property to really stand out. Many potential guests will click through to your website looking for more information. Using it to highlight what's unique and special about your property is your chance to clinch the booking.
  • You've drawn them in with a great auto-responder. Potential guests won't send an inquiry then sit around to wait for your response; they keep looking. With an auto-responder, you can reply to their inquiry instantly, and use that message to point them to information on your website—away from browsing the competition.

You can also improve your conversion rate by looking more professional yourself. Even when people want the independence of a vacation rental, it's reassuring to know there's someone available if something goes wrong. An effective website doesn't just showcase your property—a stand-out web presence inspires confidence that you take the rest of your vacation rental business just as seriously.

2. Get repeat business more easily…

To build a steady stream of income, you need to be more than "the white house we stayed at last year, which we found through one of those listing sites."

Establishing a memorable brand gives people something to remember with a simple way to find you in the future. Will people even find your listing among the options on a listing site when they're booking their trip next year? Your rental could buried several pages in, you may have changed your marketing priorities and cancelled your listing. If they do find your listing, will they get distracted by the selection of nearby alternatives that any listing site will serve up?

Without a professional and well-branded website, you leave too much to chance. Even if someone has had a great experience, they'll only go so far to try to track your rental down a second time.

3. …and make word of mouth simple

Like giving people something to remember, it's much easier to tell a friend to look up "”Sonoma Square Cottage" (my property) than "VRBO #3537208," and it's infinitely preferable to "I don't know, I just found it on HomeAway."

4. Give yourself more marketing options

Whether you want to pursue paid ads, Facebook ads, or email marketing, a great vacation rental website gives you options.

Free listings from sites like Yelp, Yahoo Local, and the Yellow Pages may be lower volume, but they've still sent some bookings my way. The cost of paid campaigns like Google PPC, remarketing, and Facebook targeting may not make sense for small owners, but they can be used effectively. Email marketing is another option that's easier and cheaper than these paid options.

However, any of these marketing tactics need a page that's designed to convert new leads. As I said above, trusting a listing to convert leaves a lot to chance—especially if you're paying for the exposure.

5. Automate your workflow

Vacation rental owners are busy, and listing sites just don't offer the same flexibility you get by building your business around your own website.

Learn what people want to know about your property, then build your website to meet those needs. Create a local guide, share your contract, better explain your rates, provide quotes, offer package deals, set up an FAQ section. You can even feature local recommendations, deals, and events, like I've done for SonomaSquareCottage.com.

These are all valid and powerful uses for a website that have nothing to do with SEO ranking. Your website can have many different goals, but having a primary goal will help prioritize your efforts.

Some goals require a certain time or cost investment; sometimes goals can even conflict. Prioritizing paid advertising campaigns could mean an entirely different site design than if your primary goal is better converting your existing flow of inquiries.

…And if you just can't knock SEO off your to-do list? You can do much of the fairly quick on-page SEO configuration on your own without knocking other goals off track.

image by Andrew Eason (CC BY-SA 2.0)

Wednesday, October 7, 2015

Vacation Rental Owners Blog

Vacation Rental Owners Blog

Link to Vacation Rental Owners Blog |

Stressed About SEO? Why It May Not Make Sense For Your Vacation Rental

Posted: 07 Oct 2015 07:00 AM PDT

SEO search

I often find myself in conversations with vacation rental owners of just one property—or perhaps a few—about whether SEO should be a part of their marketing strategy.

For many larger, professional property managers, it's not just a good idea, but a necessary piece of their long-term strategy to diversify and take control of their business. For that reason, MyVR's mobile responsive website templates allow for full on-page SEO configuration.

However, the SEO decision for most smaller “mom-and-pop” owners is not so clear.

Reason #1: SEO is complicated and changes over time

Very few vacation rental owners also happen to be SEO experts, so the knowledge gap is large and the ramp-up time considerable.

SEO is also a relatively complex set of algorithms: No one knows for sure exactly what Google's algorithms are, although some tenants do hold true over time, like high-quality backlinks (links from other websites) and having useful and relevant content. The SEO game, and what it takes to rank high, also changes over time as search engines refine and improve their algorithms. Staying ahead of the curve can be time consuming and it takes a large investment of time to read Google’s guidelines and updates.

What's clear is that there is no short cut; to climb your way to the top, you need fresh, relevant content on a website that is both credible and reputable.

Reason #2: No time for SEO

Most vacation rental owners who manage their property on their own are already stretched thin: They work full-time jobs, have a family, or have other responsibilities, hobbies, or interests. Who has time to learn a new profession on the side—knowledge it takes experts years to accumulate and refine?

More than the commitment to learning a new skill, however, SEO it takes a lot of effort to create an effective presence. You need to have a base of solid content that's fully optimized with keywords and other on-page elements. You also need to invest time to build off-page SEO, like building a network of backlinks (i.e. links from reputable websites to your site) and social shares.

Doing all of this is a major commitment that most owners just don't have time for.

Reason #3: Outsourcing SEO is expensive (and risky)

If you acknowledge that you don't have the time to do it yourself, a busy vacation rental owner does have the option to hire SEO help. However, it's an industry that is unfortunately littered with unscrupulous service providers who prey on uneducated customers. The really good ones—which do exist—are not cheap.

I've seen clients so confused that they believed they were instantly boosted to #1 in organic search results, when what they really had was a $350 /month pay-per-click (PPC) ad! If you don't know the difference, or don't understand what "organic search" or "PPC ads" are, don't risk your money hiring SEO help until you learn more.

Conrad O’Connell, of InterCoastal Net Designs, works with large vacation rental companies all over the U.S. on their SEO efforts. According to Conrad, it isn't uncommon for his clients to have spent months—even years—working with SEO companies who lacked solid strategy, monthly reporting, and a reasonable client contract. He says the best results come from an agency that’s highly knowledgeable about the vacation rental industry and that interacts with you on a regular basis.

Reason #4: SEO requires an ongoing commitment

Not only does SEO take a big investment of time and/or money up front to see a noticeable difference, the investment doesn't end once you've finally achieved some success (assuming you achieve success).

SEO is not a one-time thing that you set up and watch it grow; maintaining a reputable website with relevant content for your desired search terms is ongoing, both to keep your site fresh and to keep up with the changing SEO environment.

Reason #5: SEO can be very competitive

If all this didn't seem enough of a challenge already, the competition for good positions in search results can also be fierce.

You're not only up against the major listing sites (HomeAway, VRBO, FlipKey, Airbnb, etc.)—big brands that are all vying for page one on Google—but you're also up against professional property managers, too.

And don't forget the dozens—even hundreds or thousands—of other individual owners in your area. For example, VRBO currently lists more than 7,500 properties on the Grand Strand in Myrtle Beach; just 10 organic results make it onto page one of the search results, a few more if you include the ones who've grabbed their location on Google Maps. (The collection of paid ads are a whole different ballgame!)

For the typical vacation rental owner, getting ahead of the listing sites and property managers— as well as any other owners in the area who decide to pursue SEO—isn't impossible, but it's practically guaranteed to be a steep climb.

So, is SEO right for you?

This may all seem daunting, but it isn't meant to scare anyone away from doing SEO; it may make sense for some owners to pursue it.

However, it is something that requires a thorough assessment of the return you'll get on your investment before you commit. There are plenty of great reasons to have a website, and SEO doesn't need to be one of them. If it isn't for you, make that decision up front, then stop worrying about it.